Privacy Policy

Your Privacy Matters

Learn how we collect, use and protect your personal information.

Last updated: 25 May 2026

Amesbury Physiotherapy Clinic is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, why we collect it, how it may be used and shared, and how long we retain it. We process personal data in accordance with applicable data protection requirements, including the General Data Protection Regulation (GDPR).

Information We Collect

When you become a client of Amesbury Physiotherapy Clinic, we may collect personal information necessary to provide you with appropriate treatment and manage your care.

This information may include:

Your name
Address
Date of birth
Telephone number
Email address
Past and current medical history
GP details
Private Medical Insurance (PMI) details, where applicable

Some of the information we hold about you may relate to your health and medical history and is required so that your clinician can provide appropriate and informed care.

How We Use Your Information

The information we collect allows your clinician to manage your case with appropriate care and consideration for your age, individual requirements, treatment needs and exercise or rehabilitation programme.

Your personal and medical information may be used to:

Provide and manage your physiotherapy treatment
Maintain appropriate clinical records
Communicate with you regarding appointments
Provide information relating to your exercise or rehabilitation programme
Communicate with your GP, consultant or other healthcare professionals where appropriate and authorised
Manage Private Medical Insurance claims where applicable
Improve the services we provide

Private Medical Insurance

If you are receiving treatment through Private Medical Insurance (PMI), we may use your insurance information to invoice your insurer or communicate with them where appropriate.

Your insurance provider may request reports relating to your treatment or physiotherapy sessions. Information or reports will only be provided where appropriate and with your consent.

Sharing Your Information

Amesbury Physiotherapy Clinic will not disclose your personal or medical information to third parties without your consent, except where disclosure is required or permitted by law.

Where you provide explicit consent, relevant information may be shared with individuals or organisations involved in your care.

Letters and Clinical Reports

You may ask us to prepare a letter or report for a school, consultant, GP or another relevant person or organisation.

Where we prepare such correspondence, it may contain information including your:

Name
Date of birth
Relevant medical or treatment details

Where appropriate, you may also receive a copy of the correspondence.

Email and Appointment Communications

Your email address may be added to our secure database and used to communicate with you about matters relating to your care.

This may include:

Appointment information and reminders
Exercise programmes
Treatment-related information
Relevant general information from the clinic

How Long We Keep Your Records

We retain clinical records securely in accordance with our record-retention requirements.

For adult patients, paper clinical notes are normally retained for 8 years after the conclusion of treatment or death.

For children and young people, records are retained until:

The patient’s 25th birthday; or
The patient’s 26th birthday where the young person was aged 17 at the conclusion of treatment; or
8 years after death

as applicable.

Throughout the retention period, records are stored securely and access is restricted appropriately.

Protecting Your Privacy

Amesbury Physiotherapy Clinic is committed to protecting the privacy and confidentiality of the people who use our services.

We use your personal information for the purposes of providing, managing and improving the services we provide to you. Personal information is handled securely and only used where it is relevant to your care or the operation of our services.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Amesbury Physiotherapy Clinic and Sports Injuries Centre
Amesbury Abbey
Church Street
Amesbury
Wiltshire
SP4 7EX

Telephone: 01980 625245
Email: info@amesburyphysiotherapy.co.uk
Website: www.amesburyphysiotherapy.co.uk

Amesbury Physiotherapy Privacy Policy

Your information and what you should know

Amesbury Physiotherapy is registered to process personal and sensitive information under the Data Protection Act 1988. Our registration number is Z7041091

We hold information about patients, their medical conditions and clinical care. This information is held in our paper health records. All information is held in accordance with The General Data Protection Regulation 2018, and all our physiotherapists and staff have a legal duty to maintain your confidentiality.

We may share information with NHS or other healthcare providers for the purpose of ongoing care or treatment.

Your rights

You have the right to:

Confidentiality under the Data Protection Act 1998, the Human Rights Act of 1988 and the common law of confidence;
Ask for a copy of all records about you;
Have errors in your details corrected

You can help us by:

Pointing out any information which is wrong and telling us when you change address, telephone number or GP;
By allowing us to share as much information about you as we need in order to provide you with the best possible healthcare

What information do we hold?

We hold basic details about you, such as your name, address, telephone numbers, email address, date of birth, and your GP.

We hold other information about you that may include:

Your medical conditions;
Treatment provided and contact you have had with us;
Results of investigations such as x-rays, scans and laboratory tests that you have provided to us;
Reports about your health and the care you need;
Relevant information from other health care professionals;
Occupation
Exercise plans

Why do we hold this information?

Records about you are used by Amesbury Physiotherapy to:

Provide a good basis for all healthcare decisions by you and healthcare professionals;
Enable you to work in partnership with those providing healthcare;
Make sure the care we give is safe and effective;
Work effectively with others providing you with care;
Remind you about appointments

Who do we share information with?

We will share information with the NHS and other private healthcare providers in order to support your healthcare needs.

We may inform your GP and Hospital Consultant of your progress unless you ask us not to

We will also share your information with other organisations where it may benefit you, for example community services.

How do we maintain our records?

Your health records are held in paper form and we must retain these for at least eight years following the conclusion of treatment or death. Children and young people’s notes are retained until the patients 25^th birthday or 26^th if the young person was 17 at the conclusion of treatment, or 8 years after death.

We have a duty to:

Maintain full and accurate records of the care we provide to you
Keep records about you secure and confidential

How can you access you Physiotherapy records?

If you require a paper copy of your physiotherapy records, please write to us to request a copy

Complaints or queries

If you would like further information or wish to make a complaint please contact Nicola Caswell, Proprietor, Amesbury Physiotherapy on 01980 625245.

If you feel that we have not dealt adequately with your complaint you can complain to the Information Commissioner at the address below:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF