FREQUENTLY ASKED QUESTIONS
Questions are normal.
Clear answers help.
From what to wear and how long appointments take, to insurance, referrals and treatment planning — here are the questions patients ask us most often.
QUICK ANSWERS
Before your first visit.
REFERRAL
Usually not required.
WHAT TO WEAR
Comfortable, easy-to-move clothing.
UNSURE ABOUT ANYTHING?
BEFORE YOU BOOK
We want the process to feel straightforward.
Physiotherapy can feel unfamiliar if you have never been before. The aim of this page is to remove some of that uncertainty before you arrive.
Use the FAQ categories below to find the answer you need. If your question is specific to your symptoms, insurance policy or appointment, call reception and we can point you in the right direction.
BEFORE
Know what to expect
DURING
Ask questions freely
AFTER
Understand your plan
FAQ LIBRARY
Find your answer.
What if I cancel?
Please give at least 24 hours notice if you are unable to keep an appointment, as missed and late cancellations will incur a charge
How long does each treatment last?
An initial assessment and treatment is 40 minutes long, as are subsequent appointments for more complex problems. Most Follow up appointments are of 30 minutes duration.
I have Medical Insurance. What do I need to do?
You must phone your insurer prior to treatment to confirm the extent of your cover and to be given authorisation. You will be unable to claim retrospectively. Depending on your policy you may be required to visit your GP first.
Where is the clinic located?
We are in the grounds of Amesbury Abbey Nursing Home, off Church Street in Amesbury. Use the post code SP4 7EU which will bring you into Church Street from Salisbury Street. You will pass the church St Mary and St Melor on your right and just past the church is a set of large gates which is the entrance to Amesbury Abbey Nursing Home. Drive down the private drive and park at the side of the home. You will see a low-level sign in front of a large hedge directing you to the Clinic. Follow the arrow and the Clinic is the building facing you.
Is there parking ?
Yes, there is free parking
Do I need a referral from my GP?
No, you can self-refer. However, if you are claiming through private health insurance you may need a referral from your GP as part of the preauthorisation process, but you would need to take that up with your insurer directly before the appt.
Do you accept Insurance?
We are recognised by most of the major private health insurance providers. We only accept direct settlements from AXA, BUPA and WPA, on provision of a membership number, and authorisation code at your Initial assessment.
For all other health insurers where cover has been agreed they will repay the patient on provision of a receipt from the Clinic following the appointment
What shall I wear?
We recommend that you bring loose comfortable clothing to enable us to assess you properly. Shorts, vest top and trainers are often helpful.
How long does each treatment last?
An Initial assessment and treatment is 40 mins long, as are subsequent appointments for complex problems. Most follow up appointments are of 30 minutes duration.
YOUR FIRST APPOINTMENT
What happens when you come in?
Your first appointment is designed to understand the problem properly before deciding what treatment or rehabilitation is appropriate.
01
Talk
Tell us what has been happening, what aggravates it and what you want to get back to.
02
Assess
Your clinician examines relevant movement, strength and physical findings.
03
Explain
You should leave with a clearer understanding of the findings and treatment options.
04
Plan
Together you agree practical next steps, including treatment, exercise or self-management.